How an Omnichannel Retailer Deflected 72% of Tier-1 Support Tickets with Sodiac Orion
A rapidly scaling lifestyle brand was overwhelmed by peak-season support volume. Customer wait times had ballooned to 4.5 hours, and generic rule-based chatbots caused high customer churn. Sodiac deployed Sodiac Orion with direct Shopify and Klaviyo integrations, achieving a 72% first-contact resolution within 6 weeks without hallucinations.