AI automation that moves more orders through your store
We build the automations that sit between your storefront, your operations, and your customers — order handling, purchasing flows, and analytics that surface what's actually selling. Responsible AI, built into systems you own, so the gains compound instead of breaking on the next sale spike.
Support & returns deflection with grounded RAG intent flows
Automated order anomaly, payment status, & fulfillment routing
Zero customer data lock-in and no public base model training
Execution Blueprint
How Sodiac architects e-commerce solutions
A battle-tested 4-step implementation pipeline connecting your legacy stack, proprietary models, and human governance.
Storefront & ERP Event Ingestion
Real-time webhook and GraphQL connectors for Shopify, Magento, WooCommerce, SAP, and custom headless storefronts capture checkout, order, and return events.
Semantic Intent & Inventory Matching
Deterministic vector lookup cross-references customer inquiries with live catalog stocks, return policies, carrier tracking, and order timelines.
Human-in-the-Loop Monetary Gatekeeper
Autonomous processing for tracking and policy lookups, with threshold-gated supervisor review for refunds, discount overrides, or complex escalations.
Multi-Channel Dispatch & Sync
Executes approved actions across webchat, WhatsApp, email, and your CRM (Zendesk, Gorgias, Klaviyo) with zero data loss or conversation repetition.
Core Capabilities
What we build for e-commerce
Order & Purchase Flows
Automate the path from browse to purchase to fulfilment, removing the manual steps that slow orders and cause errors at volume.
Merchandising Analytics
Turn order and catalogue data into clear signals on what to stock, promote, and drop — without waiting on a report.
Process Optimization
Find and automate the repetitive operational work behind the storefront, from returns triage to inventory sync.
Enterprise Trust & Governance
Security and regulatory compliance for e-commerce
Built to satisfy strict enterprise compliance officers, procurement boards, and internal legal teams.
GDPR & CCPA Compliant
Data PrivacyStrict customer data isolation, programmatic PII scrubbing, and automated right-to-be-forgotten customer data sanitization.
PCI-DSS Payment Boundaries
SecurityZero cardholder data touches our AI layer; all payment transitions are tokenized directly through certified gateway providers.
Zero Base-Model Training
IP ProtectionYour catalog schemas, margins, pricing algorithms, and customer conversation logs are never used to train public LLM models.
Delivery Standards
Proof, not promises
We've built multiple AI automations for e-commerce operations — improving how customers purchase and how orders get processed end to end.
We've done platform-level e-commerce build work, not just bolt-on scripts — so automations plug into a system that's actually maintainable.
We instrument analytics into the order pipeline, so you can see process bottlenecks instead of guessing at them.
Every automation is built on our responsible-AI foundation: human-in-the-loop where it matters, auditable where it counts.
Specialized technical capabilities
Why teams pick Sodiac
Fewer manual steps between order and fulfilment
Faster order processing at peak volume
Clearer view of what's selling and what's stuck
Repetitive ops work automated, not just documented
Automations built into a platform you own
Responsible AI with human oversight on money-touching steps
Analytics wired in from day one, not bolted on later
A build partner who's shipped real e-commerce automation
Related Sodiac technology & services
E-commerce Questions Answered
Have questions about building or automating in e-commerce? Talk to our domain leads →
We connect automations with Shopify, WooCommerce, Magento (Adobe Commerce), custom headless Next.js/React storefronts, and internal ERPs/WMS via secure REST and GraphQL APIs.
We implement strict human-in-the-loop guardrails for any decision involving monetary impact. Routine requests (such as standard tracking updates) run automatically, while threshold-exceeding returns, refunds, or pricing overrides route to a human supervisor for one-click approval.
Yes. By analyzing real-time storefront traffic, checkout conversion velocity, and historical sales patterns, our analytics models surface inventory alerts and reorder suggestions before stockouts happen.
You own 100% of the code, integration scripts, database schemas, and intellectual property. We hand over full documentation and test suites with zero vendor lock-in.
Building for e-commerce?
Tell us what you are building or automating. We have shipped in your space — and we will do it responsibly, and faster.
Book a demo →