Sodiac Orion
Sodiac Orion is an AI-powered conversational agent that resolves customer and internal queries using your own data. It grounds every answer in your knowledge base, documents, and business systems — so responses are accurate and on-brand rather than generic. Orion handles routine questions 24/7, hands off cleanly to a human when a conversation needs one, and keeps improving as your knowledge base grows. Built on Sodiac's responsible-AI foundation, every conversation is logged and governable.
Technical Architecture
How Sodiac Orion works in production
Engineered with deterministic safety boundaries, zero-data-leakage protocols, and seamless human-in-the-loop oversight.
Data Ingestion & Sync
Connects to your helpdesk, Notion, PDFs, websites, and REST APIs to index knowledge into private, encrypted vector stores.
Grounded RAG Retrieval
Executes hybrid keyword and dense vector search, filtering strictly by enterprise access permissions and relevance thresholds.
Safety & Hallucination Gates
Evaluates answers against deterministic guardrails, PII filters, and brand tone guidelines before returning text.
Multi-Channel & Human Relay
Dispatches answers with clickable source citations across Web, WhatsApp, or Slack, or passes full context to human agents.
Core Capabilities
What's included in Sodiac Orion
- Answers grounded in your knowledge base & documentation
- 24/7 automated customer & internal support resolution
- Seamless, context-preserving human agent handoff
- Multi-channel deployment — web, WhatsApp, and messaging apps
- Deterministic safety guardrails & zero-hallucination verification
- Comprehensive conversation telemetry & audit logging
Real-World Impact
Where Sodiac Orion delivers immediate value
Enterprise Connectivity
Native integrations & connectors
Connects seamlessly to the tools, databases, and communication channels your team already relies on every day.
Enterprise Security Moat
Built for regulated, high-stakes environments
We ensure your enterprise data remains completely confidential, isolated, and governable under strict compliance controls.
Zero Data Training
Your documents, customer conversations, and internal databases are never used to train or fine-tune public models.
TLS 1.3 & AES-256 Encryption
All data is encrypted in transit and at rest with optional customer-managed keys (CMEK) and cryptographic hashing.
Granular RBAC & Telemetry
Role-based access controls and immutable telemetry logs for every prompt, retrieval chunk, and model inference.
Private VPC & On-Premise
Deployable directly inside your private AWS, GCP, or Azure VPC, or on-premise infrastructure behind your firewall.
Frequently asked questions
Everything you need to know about deploying Sodiac Orion. Talk to our engineering leads →
Orion uses strict Grounded Retrieval-Augmented Generation (RAG). It only answers using chunks retrieved from your verified documents and APIs. If the required information is missing or falls below a 0.85 confidence threshold, Orion states that it does not know or seamlessly hands off to a human agent, citing exactly which articles it referenced.
Yes. Orion features native connectors and webhooks for Zendesk, Freshdesk, Intercom, HubSpot, and custom REST APIs. When a conversation requires human escalation, Orion transfers the entire conversation transcript, summary, and customer context so the customer never has to repeat themselves.
Never. All data processed by Sodiac Orion remains 100% confidential. We use zero-retention enterprise API endpoints and private VPC deployments. Your documents, conversations, and proprietary knowledge are never used to train or fine-tune public base models.
A standard deployment using your website, FAQs, and help center documentation takes 1 to 2 business days. Complex enterprise deployments involving live ERP or CRM database lookups and custom authentication typically take 1 to 2 weeks.
Yes. For enterprises with strict regulatory requirements (such as healthcare or fintech), Orion can be deployed within your private AWS, GCP, or Azure VPC, or on-premise infrastructure.
Ready to see Sodiac Orion in action?
Book a personalized walkthrough with one of our AI engineers and see how it fits your technical stack.